Frequently Asked Questions (FAQ)

What is dry cleaning? How do you clean my clothes without getting them wet?

Dry cleaning is similar to washing, but not with water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference – instead of using water or anything water based, a liquid is used that does not contain any water.

Three things cause shrinkage in garments, heat, mechanical action, and moisture. By removing moisture from the cleaning process and replacing it with a liquid that contains no water, garments like your wool pants can be safely cleaned without shrinkage. Materials like wool and silk generally have to be dry cleaned. By eliminating moisture from the cleaning process, Choice Cleaners is able to get your garments clean while extending their life, all without shrinking anything.

After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.

Why should I dry clean something instead of washing it at home?

While there are many reasons to send your garments to Choice Cleaners, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than water.

Is it okay to leave dry cleaned clothing in the plastic it comes back in?

The plastic that covers your dry cleaning and laundry is good for transporting your clothes. Choice Cleaners recommends not leaving the plastic on your clothes long term as it can cause yellowing of the garments. Reuse the bag to line your trash cans or take them in for recycling.

Do you preserve wedding gowns?

It is recommended that your gown is brought in for cleaning within a few days to a few weeks after the wedding. Our wedding gown preservation specialists carefully examine your gown to determine the most suitable method of cleaning. Throughout the process your gown will be inspected again and again. Choice Cleaners’ advanced preservation system helps protect against oxidization “yellowing” Our unique acid-free chest provides protection from dust, light bacteria and contaminates in the air that could harm fabric. Your gown is also layered with acid-free tissue to prevent harsh creases. It is an attractive way to store your gown and help keep your gown stay as perfect as the day you wore it down the aisle.

Do you do alterations? What is the turn-around time?

Choice Cleaners will have most alterations and custom sewing completed in approximately 10 days.

Does dry cleaning shorten the life of a garment?

When a garment is cleaned in water, the yarns swell causing the clothing to receive more agitation in the washing process. In Choice Cleaners’ dry cleaning process this dynamic does not occur, prolonging the life of your garment.

Will dry cleaning shrink my clothes?

The dry cleaning process will not shrink your clothes. Choice Cleaners has the most advanced programmable dry cleaning machines that are carefully controlled by systems designed for different garment types. You can be confident that our experienced staff is fully trained in handling the most problematic fabric types.

How long does it take to clean my garments?

We ask for at least two days to clean and press your garments, however Choice Cleaners can process them faster if requested. (there is no production on Saturday so a garment needed for Saturday would need to be brought in prior to 5:30 on Thursday evening). Some items such as wedding gowns and comforters, rugs and drapes take longer.

Do you charge a delivery fee for your dry cleaning service?

Choice Cleaners charges the same price in all of our stores and our home/office delivery service. Home and office delivery is offered in Janesville only. Call 608-758-2334 to schedule a pick-up.

Another dry cleaner couldn’t get the spot out of my blouse, is there anything you can do?

The simple answer is maybe. Many factors go into whether a stain will come out or not. Some stains are permanent, some stains can be ‘set in’ by improper stain removal, and some stains cannot be removed due to the stability of the other dyes (the dyes that are supposed to be there) in the garment. That being said, Choice Cleaners employs the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience, and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal.

I wear my shirts untucked, do you leave a tail band impression on the front of the shirt?

Choice Cleaners uses the most advanced shirt equipment available however if you wear you shirt untucked please mention this to the clerk so we can make special notation on your order to assure no impressions are left.

I hate broken buttons on my laundered shirts, what’s your policy on this?

If we give your shirt back with a broken or missing button we will replace it with the extra buttons provided in the shirt if there are any. We do stock a variety of buttons to replace a missing or broken button to match as close as we can to the original.

What is your process to ensure my white suit won’t get dingy or turn grey?

In addition to using the proper amount of soap and separating darks from lights, Choice Cleaners keeps your whites whiter using two methods. First, we distill our cleaning solvent after every load to make sure your clothes get clean, fresh solvent every time. The second thing we do to ensure your white garments stay white is by using separate cleaning machines for light garments and dark garments. This adds another layer of protection against a fugitive dye from changing the color of your white garments.

I spilled on my garment, what should I do?
Do not attempt to remove the stain yourself, this could further set the stain in the fabric and could diminish the chances of getting the stain out. Should you spill something on your garment, just blot the stain (do not rub) and  bring it in for cleaning as soon as possible.
Do you preserve wedding gowns in house, or do you send them out?

We clean all of our wedding gowns here at our plant. We also invite you to come in and view your gown before we place it into the preservation chest so you know exactly what it looks like and your aren’t left to wonder.

What is knit blocking?

Blocking (knit blocking) is the process of applying moisture (usually steam) and even pressure to change the size or shape without altering the item but rather by redistributing the knit weave. Blocking can be done after a garment is created or to maintain it’s appearance.

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